Shipping policy

At Wildnest.pics, we know that floral supplies are often purchased for a specific creative project, event, arrangement, or decorating plan. Our goal is therefore to make the shipping process easy to understand, from the moment an order is placed through the moment the package reaches its destination.

This Shipping Policy explains our shipping charges, processing procedures, delivery considerations, and the steps customers can take when a shipment encounters a problem.

1. Shipping Charges

Wildnest.pics uses the following shipping structure:

Orders $10.00 or More

FREE SHIPPING

Orders Below $10.00

A shipping charge of:

$5.99

will apply.

The applicable shipping cost will be presented during checkout before the customer submits the order.

2. Order Processing

After an order is received, we generally begin preparing the merchandise for fulfillment.

Processing may include:

  • Payment confirmation;
  • Inventory verification;
  • Product preparation;
  • Packaging;
  • Address review; and
  • Carrier handoff.

Processing times may vary due to order volume, product availability, holidays, weekends, weather, carrier conditions, and other operational circumstances.

3. Packaging Floral Materials

Dried flowers and decorative botanical products require thoughtful packaging because individual stems and petals can be delicate.

Packaging may be designed to reduce:

  • Crushing;
  • Excessive movement;
  • Bending;
  • Abrasion; and
  • Other common transportation effects.

Even with appropriate packaging, a modest amount of natural shedding or rearrangement may occur during transit.

4. Floral Foam Packaging

Floral foam may be packaged to reduce breakage and compression during transportation.

Customers should open packages carefully and inspect the foam before use.

If the foam arrives substantially broken or otherwise unusable, contact us promptly with photographs.

5. Ribbon Packaging

Decorative ribbon may be folded, wound, or otherwise packaged to fit securely within the shipment.

Minor folds or temporary creases may occur during transportation and do not necessarily indicate damage.

6. Shipping Address

Customers are responsible for providing an accurate delivery address.

Please verify:

  • Recipient name;
  • Street number;
  • Street name;
  • Apartment or unit;
  • City;
  • State;
  • ZIP Code; and
  • Other relevant delivery details.

If you discover an address error, contact us as soon as possible.

Once an order has entered the carrier network, we may have limited ability to change its destination.

7. Delivery Estimates

Delivery times can vary based on:

  • Shipping destination;
  • Order processing;
  • Carrier operations;
  • Weather;
  • Holidays;
  • Seasonal demand;
  • Transportation disruptions; and
  • Other circumstances outside our direct control.

Any delivery estimate provided by the website or carrier should therefore be regarded as an estimate unless expressly stated otherwise.

8. Tracking

When tracking information is available, it may be provided through order-related communications.

Carrier tracking information may take time to appear after the package has been accepted for transportation.

Customers should rely on the carrier's latest tracking information when monitoring delivery progress.

9. Delayed Shipments

If tracking shows that a shipment is delayed, customers should first review the most recent carrier update.

If the shipment remains delayed for an unusually long period, contact:

[email protected]

We will review the order and available shipping information and determine what assistance may reasonably be available.

10. Delivered but Not Found

If tracking indicates that a package was delivered but cannot be located, customers should check:

  • The front entrance;
  • Mailroom;
  • Package locker;
  • Building reception;
  • Other household members;
  • Nearby safe delivery locations; and
  • Carrier delivery notes or photographs, if available.

If the package remains missing, contact us for further assistance.

11. Damaged Packages

Customers should inspect packages reasonably soon after delivery.

If the exterior packaging appears damaged, please take photographs before discarding the packaging when possible.

For damaged products, contact:

[email protected]

Please provide the order number and photographs showing the condition of the package and merchandise.

12. Incorrect or Missing Products

If an order contains the wrong product or a product is missing, contact us promptly.

Please provide:

  • Order number;
  • Product ordered;
  • Product received, if applicable; and
  • Photographs when useful.

We will review the order and determine an appropriate resolution.

13. Environmental Conditions

Dried flowers are particularly sensitive to moisture, humidity, crushing, and prolonged exposure to unsuitable conditions.

After delivery, customers should store dried botanical materials in an appropriate environment consistent with their intended decorative use.

Wildnest.pics is not responsible for deterioration caused solely by improper post-delivery storage or environmental exposure outside our control.

This does not limit remedies for merchandise that arrived defective or materially damaged.

14. Shipping Restrictions

Certain destinations or circumstances may require special shipping arrangements.

If we are unable to reasonably fulfill an order to the requested destination, we may contact the customer to discuss an alternative solution or provide an appropriate refund.

15. Shipping Policy Updates

Shipping methods, rates, carriers, and processing procedures may change as our operations evolve.

Any applicable shipping fee will be disclosed before checkout is completed.

16. Shipping Contact

ERT ASSET MANAGEMENT, LLC
231 S. MATANZAS BLVD
ST. AUGUSTINE, FL 32080
United States

TRACY NICOLLE STEPHENS

Email: [email protected]