Refund policy
At Wildnest.pics, we want every order to arrive ready to become part of your next creative project. Whether you are preparing a dried-flower arrangement, building a centerpiece, decorating an event space, or using floral foam and decorative ribbon to bring an idea to life, we understand that the condition of the materials matters.
This Return and Refund Policy explains the circumstances in which products purchased from Wildnest.pics may be returned, replaced, or refunded. It is designed to provide customers with a clear process while recognizing the particular characteristics of dried flowers, floral foam, and decorative craft materials.
This policy applies to purchases made directly through https://www.wildnest.pics/.
1. General Return Period
Unless a different period is specifically stated on a product page or at checkout, customers may contact us to request a return within 30 calendar days after delivery.
To be considered for a standard return, merchandise should generally be:
- Unused;
- In reasonably original condition;
- Free from unnecessary damage or contamination;
- Accompanied by original packaging and components when reasonably available; and
- Purchased directly from Wildnest.pics.
A return request submitted after the applicable period may be considered on a case-by-case basis where circumstances reasonably justify an exception.
Nothing in this policy is intended to waive or restrict any consumer right or remedy that cannot lawfully be waived under applicable federal or Florida law.
2. Natural Variation in Dried Flowers
Dried flowers are natural materials rather than manufactured objects with perfectly uniform characteristics.
Depending on the botanical variety, harvesting conditions, drying method, season, and individual stem, customers may notice differences in:
- Color;
- Shape;
- Size;
- Stem thickness;
- Petal formation;
- Texture;
- Fullness;
- Natural curvature;
- Dryness; and
- Overall appearance.
Small variations are an inherent part of dried botanical products and do not automatically constitute a defect.
Product photographs are intended to provide a representative visual impression. Individual dried-flower bundles may differ modestly from photographs while remaining consistent with the product description.
3. Normal Shedding
Some dried botanical products may naturally release small particles, petals, leaves, seeds, or other botanical fragments during handling and transportation.
A modest amount of shedding may therefore occur when a package is opened or an arrangement is assembled.
Normal shedding associated with dried botanical materials is not necessarily evidence that the product was damaged or defective.
4. Damaged Merchandise
If your order arrives visibly damaged, please contact us promptly.
To help us evaluate the issue, please provide:
- Order number;
- Customer name;
- Description of the problem;
- Photographs of the affected merchandise;
- Photographs of the exterior packaging, if applicable; and
- A photograph of the shipping label when relevant.
Whenever reasonably possible, retain the product and packaging until we have reviewed the matter.
Depending on the circumstances, we may offer:
- A replacement;
- A replacement component;
- A refund;
- A partial refund; or
- Another reasonable resolution.
5. Incorrect Items
If you receive a product that does not correspond to your order, contact us as soon as reasonably possible.
Please identify both the item ordered and the item received. Photographs may be requested to help us confirm the discrepancy.
When an error occurred during fulfillment, we will work with the customer to determine an appropriate corrective solution.
6. Floral Foam and Physical Damage
Floral foam can be relatively delicate and may become chipped, cracked, compressed, or otherwise damaged through excessive pressure or improper handling.
If floral foam arrives substantially damaged and cannot reasonably perform its intended function, please contact us with photographs.
Minor surface imperfections caused by ordinary packaging or handling may not necessarily affect usability.
7. Decorative Ribbon
Decorative ribbon may be folded, compressed, or lightly creased during packaging and shipment.
Where appropriate, gentle handling or normal preparation may restore the ribbon to a suitable decorative condition.
A minor temporary crease that does not materially affect the ribbon's intended use may not qualify as a product defect.
However, significant damage, contamination, incorrect material, incorrect color where the wrong product was shipped, or other material discrepancies may qualify for review.
8. Products Damaged After Delivery
A return or refund may not be available for damage occurring after delivery as a result of:
- Improper storage;
- Excessive moisture;
- Exposure to rain or outdoor conditions;
- Crushing;
- Improper cutting or shaping;
- Excessive heat;
- Open flames;
- Unauthorized modification;
- Improper use of floral foam; or
- Other handling inconsistent with the product's intended use.
This provision does not limit remedies for products that were defective or materially damaged before delivery.
9. Return Request Procedure
To request a return, contact:
Email: [email protected]
Please include:
- Your full name;
- Order number;
- Date of purchase;
- Product name;
- Reason for the requested return;
- Photographs when relevant; and
- Any other information reasonably necessary to identify the transaction.
Please do not send merchandise back before receiving return instructions from our team.
10. Return Shipping
For a standard change-of-mind return, ordering error, preference change, or similar reason, the customer may be responsible for reasonable return shipping costs unless otherwise agreed or required by law.
If the return results from our fulfillment error or merchandise that arrived materially damaged or defective, we will determine an appropriate shipping solution.
11. Refunds
After an authorized return has been received and reviewed, an approved refund will generally be issued to the original payment method.
The amount of a refund will depend on the circumstances of the transaction and the reason for the return.
Once we authorize a refund, the time required for the funds to appear in the customer's account may vary according to the payment processor or financial institution.
12. Partial Refunds
A partial refund may be considered where:
- Only part of an order is affected;
- A minor defect does not make a complete return necessary;
- A component is missing but the primary product remains usable; or
- Another mutually acceptable resolution is appropriate.
Where reasonably practicable, the customer will be informed of the proposed partial-refund amount before it is finalized.
13. Exchanges
Exchanges may be available for eligible products when replacement inventory exists.
An exchange is subject to product availability. If the replacement item has a different price, the applicable difference may need to be addressed before the replacement is shipped.
14. Order Cancellation
If you need to cancel an order, contact us as quickly as possible.
We will make reasonable efforts to stop an order before fulfillment. Once the order has been packed or transferred to a shipping carrier, cancellation may no longer be possible.
In that circumstance, the customer may need to follow the standard return procedure after delivery.
15. Florida Consumer Protection
Florida's consumer-protection statute declares unfair methods of competition, unconscionable acts or practices, and unfair or deceptive acts or practices in trade or commerce unlawful.
Wildnest.pics intends its return and refund disclosures to be presented clearly and consistently with applicable Florida consumer-protection requirements.
Nothing in this policy is intended to eliminate a legal right that cannot lawfully be excluded or waived.
16. Policy Changes
We may update this Return and Refund Policy when necessary to reflect changes in our merchandise, fulfillment procedures, payment systems, customer-service practices, or applicable legal requirements.
The version published on Wildnest.pics will identify the applicable effective date.
17. Return and Refund Contact
ERT ASSET MANAGEMENT, LLC
231 S. MATANZAS BLVD
ST. AUGUSTINE, FL 32080
United States
Contact Person: TRACY NICOLLE STEPHENS
Email: [email protected]