Privacy policy
ERT ASSET MANAGEMENT, LLC ("Company," "we," "our," or "us") operates Wildnest.pics, an online retail website offering dried flower bundles, floral foam, decorative ribbons, and related floral and craft supplies.
We understand that customers expect information provided during an online purchase to be handled responsibly. This Privacy Policy describes the types of information Wildnest.pics may collect, how that information may be used, when it may be shared, and the measures we use to protect it.
1. Scope of This Policy
This Privacy Policy applies to information collected through:
- Wildnest.pics;
- Online order processes;
- Customer-service communications;
- Return and refund requests;
- Website forms; and
- Other interactions directly associated with our online retail operations.
It does not necessarily govern independent third-party websites or services linked from our website.
2. Information You Provide
Depending on how you interact with our website, we may collect information such as:
- Full name;
- Email address;
- Telephone number, if provided;
- Billing address;
- Shipping address;
- Order information;
- Product selections;
- Payment status;
- Return information;
- Refund information;
- Customer-service correspondence; and
- Other information voluntarily provided by you.
3. Transaction Information
When you place an order, we may maintain records relating to:
- Products purchased;
- Quantity;
- Purchase price;
- Order date;
- Shipping destination;
- Order status;
- Payment status;
- Refund status;
- Delivery information; and
- Customer-service history associated with the order.
Payment credentials may be processed by third-party payment providers. Where appropriate, those providers may process payment information under their own privacy and security practices.
4. Automatically Collected Information
Depending on website configuration and technologies in use, Wildnest.pics may automatically receive certain technical information when you browse the site.
This may include:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Pages visited;
- Referring webpage;
- General interaction information;
- Session information; and
- Technical diagnostic data.
This information can help us maintain website functionality, identify technical issues, and understand general website usage.
5. Cookies and Similar Technologies
Wildnest.pics may use cookies and similar technologies such as pixels, tags, local storage, or comparable tools.
Depending on their purpose, these technologies may help us:
- Maintain shopping-cart functionality;
- Remember website preferences;
- Understand visitor behavior;
- Improve website performance;
- Monitor technical errors;
- Support security;
- Detect suspicious activity; and
- Measure marketing performance where applicable.
The particular technologies used by the website may change over time.
6. Purposes of Processing
Information may be processed for purposes including:
- Processing and fulfilling orders;
- Delivering purchased merchandise;
- Responding to customer questions;
- Handling returns and refunds;
- Providing customer support;
- Maintaining website functionality;
- Preventing fraud;
- Protecting website security;
- Improving products and services;
- Maintaining business records;
- Complying with legal obligations; and
- Enforcing applicable agreements and policies.
7. Information Shared with Service Providers
We may share information with vendors and service providers that perform business functions on our behalf.
These may include providers supporting:
- Payment processing;
- Shipping and delivery;
- Order fulfillment;
- Website hosting;
- Analytics;
- Customer communications;
- Security;
- Fraud prevention;
- Technical maintenance; and
- Other operational services.
Where appropriate, information shared with these providers will be limited to information reasonably necessary to perform the relevant service.
8. Legal Disclosures
We may disclose information when reasonably necessary to:
- Comply with applicable law;
- Respond to valid legal process;
- Protect our rights or property;
- Investigate fraud or abuse;
- Enforce our agreements;
- Protect customers or other individuals;
- Maintain website security; or
- Address circumstances where disclosure is otherwise permitted by law.
9. Business Transactions
If ERT ASSET MANAGEMENT, LLC or the Wildnest.pics business is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, information associated with the business may be transferred as part of that transaction, subject to applicable legal requirements.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, alteration, misuse, disclosure, or destruction.
Florida's Digital Bill of Rights requires covered controllers to establish and maintain reasonable administrative, technical, and physical data-security practices appropriate to the volume and nature of personal data involved.
No online service or electronic storage system can guarantee absolute security, and customers should recognize that internet transmissions may carry inherent risks.
11. Data Retention
We may retain information for as long as reasonably necessary for purposes such as:
- Completing transactions;
- Maintaining accounting records;
- Handling returns;
- Resolving disputes;
- Preventing fraud;
- Maintaining customer-service records;
- Enforcing agreements; and
- Complying with legal requirements.
Retention periods may differ depending on the type and purpose of the information.
12. Marketing Communications
Where permitted by applicable law, we may send promotional communications about products, services, or website updates.
Customers may opt out of promotional communications by using an available unsubscribe mechanism or contacting us.
Transactional communications related to orders, returns, shipping, refunds, or customer-service matters may continue when reasonably necessary.
13. Children's Privacy
Wildnest.pics is intended as a general-audience online retail website.
We do not knowingly seek to collect personal information from children in circumstances where applicable law requires parental authorization or additional protections.
If we become aware that information has been collected in circumstances requiring corrective action, we will take reasonable steps consistent with applicable law.
14. Florida Privacy Law
Florida's Digital Bill of Rights is codified in Part V of Chapter 501 of the Florida Statutes.
For businesses and processing activities covered by that law, Florida requires a reasonably accessible and clear privacy notice that addresses specified categories of personal data, purposes of processing, applicable third-party sharing, and procedures for exercising consumer rights.
Where applicable to Wildnest.pics, our privacy practices and consumer-request procedures will be administered consistently with those requirements.
15. Consumer Privacy Requests
Privacy inquiries may be submitted to:
Depending on the nature of the request and applicable law, we may need to verify the identity of the requester before providing information or taking action.
Where a legally applicable consumer-rights framework provides a method for appeal or review of a privacy-request decision, applicable procedures will be followed.
16. Data Sales and Targeted Advertising
If our website engages in the sale of personal data or targeted advertising activities that trigger a statutory disclosure or opt-out requirement, the applicable privacy notice and available controls will be updated accordingly.
Florida law requires covered controllers that sell personal data or process personal data for targeted advertising to clearly and conspicuously disclose those activities and the manner in which applicable consumers may exercise an opt-out right.
17. Third-Party Websites
Wildnest.pics may contain links to external websites.
Third-party websites operate independently and may have different privacy practices. Customers should review the privacy notice of an external website before submitting personal information.
18. Policy Updates
We may revise this Privacy Policy to reflect:
- Changes in website technology;
- New services;
- Changes in business practices;
- New service providers; or
- Changes in applicable law.
The revised policy will display its updated effective date.
19. Contact Information
ERT ASSET MANAGEMENT, LLC
231 S. MATANZAS BLVD
ST. AUGUSTINE, FL 32080
United States
TRACY NICOLLE STEPHENS
Email: [email protected]